Support Consultant
Job Description
The role will be working within a mature 2nd line support team, with responsibility for resolving incidents raised by customers, via the NEC Service Desk, for the CONNECT Police software.
You will be joining a team with strong technical background who formerly had roles in development, end user support and software implementation disciplines.
About the role:
● Provide software application support;
● Own and undertake the investigation of complex application incidents;
● Recreate scenarios on internal test environments to provide evidence of defects;
● Identify and document workarounds;
● Work within contractual SLAs;
● Work to ITIL aligned support process procedures;
● Work closely with other NEC Teams and 3rd parties;
● Participate in an Out of Hours on call rota.
Requirements
Department: Police and National Screening
Function: Information Technology
Experience Level: Mid-Senior Level