Customer Quality Engineer
Job Description
In this CQE role, you will be responsible for delivering a world class quality and technology experience to our enterprise SSD customers. you will be the first point of contact within engineering team to respond to customer quality and technology related inquiries and problems.
You will be responsible to work with our sales partners and reach out to customers and their ODM partners to proactively engage and manage any potential quality or technology concern. Our goal is to build a strong working level partnership with our customers to monitor and react to our products issues.
It is expected you will be able to engage with our customers to build positive relationships and deliver a support model that fits the customer’s expectations. The scope of the position will include the following:
The scope of the position will include the following:
(1) Work as 1st contact within DCE to manage customer technical and quality inquires and request
(2) Oversee new product introduction progress at our customer with sales team and respond to any technical issue detected by customers.
(3) Managing the operations of failure analysis request from customer
(4) Partnering with engineering and our sales team to offer solutions in a timely manner, continue to improve our customer’s experience
Requirements
Department: Datacenter Engineering
Function: Other
Experience Level: Not Applicable