Sr. Quality Manager | Consumer Produce/Packaged Goods Vertical
Job Description
The Quality Manager is responsible for leading the quality assurance function and driving continuous improvement across all operational processes. This role champions a data-driven culture, leveraging analytics to identify trends, root causes, and opportunities for process optimization. The Quality Manager collaborates with cross-functional teams to implement best practices, ensure compliance with internal and external standards, and deliver superior customer experiences.
Key Responsibilities
• Quality Leadership:• Develop, implement, and maintain quality management systems, policies, and procedures aligned with organizational goals and regulatory requirements.
• Lead and mentor a team of Quality Analysts and other quality professionals, fostering a culture of continuous improvement and accountability.
• Process Improvement:• Identify, prioritize, and lead process improvement initiatives using methodologies such as Six Sigma, Lean, or similar frameworks.
• Collaborate with operations, customer service, and other departments to streamline workflows, eliminate inefficiencies, and enhance service delivery.
• Monitor and evaluate the effectiveness of implemented improvements, adjusting strategies as needed.
• Data Analysis & Reporting:• Define and track key performance indicators (KPIs) for quality and process efficiency.
• Analyze quality data, audit findings, and operational metrics to uncover trends, anomalies, and root causes of defects.
• Prepare and present actionable insights and recommendations to senior management, supporting data-driven decision-making.
• Business Insights• Reviews and is aware of market trends into client objectives and effects it has both on customer base and site performance outputs.
• Provides recommendations back to business back to business stakeholders on findings, potential implications, and recommended way forward that help sustain and enable our client business and relations as a partner of choice.
• Automation and Solutions• Familiar with automated solutions and latest AI Automation tools or platforms.
• Support or lead automation and digital projects that enable or enhance reporting, monitoring and reporting efficiencies, and drive proactive risk awareness and management.
• Risk Management:• Proactively identify potential risks to quality and operational performance.
• Develop and implement mitigation strategies to address identified risks and ensure business continuity.
• Stakeholder Engagement:• Serve as a liaison between business units, leadership, and external partners to ensure alignment on quality objectives.
Requirements
Function: Training
Experience Level: Director