Executive
Job Description
Job DescriptionRole Overview:Motivated and customer-centric Inbound and Outbound Executive to manage customer queries through Voice Channels. The role requires excellent communication & Listening skills, problem-solving ability, and a customer-first attitude to deliver a seamless experience to VISL’s B2B and B2C customers.▪ Identifying customers’ needs, respond promptly to customer inquiries regarding product information, order status, billing, returns, and services.▪ Resolve customer issues with professionalism and empathy ensuring first call resolution (FCR).▪ Ability to multi-task, set priorities and manage time effectively, coordinate with warehouse, sales, accounts, and service teams to resolve customer issues.▪ Follow up customer calls wherever necessary▪ Rotational Shift
Requirements
Department: Customer Exp
Experience: 2
Posted: 2026-10-09T15:06:23.553Z