Staff Software Engineer

Team  

The ServiceNow Release & Instance Management team within our Digital Technology department is a group of talented and energetic individuals. The team works closely with other application developers, product owners, internal users/employees, and other stakeholders to manage our large landscape of platforms with AI and automated workflows.  

Role  

We are seeking an engineer to build automation and AI capabilities to handle platform administration, platform inventory, release planning, and continuous improvement around our deployment processes across ServiceNow and various other platforms. This role extends beyond daily administration to longer term continuous improvement, automation and scale of critical processes like release and instance management. This role will include evaluation and implementation of ServiceNow products where needed – such as Digital Product Release.  

What you get to do in this role: 

• Leverage AI and ServiceNow platform workflows and automation to standardize, streamline and automate various processes 

• Build tools to manage the complete lifecycle of production/sub-production environments 

• Review processes and identify opportunities for improvement, streamlining and standardization and implement those found  

• Help to plan and support platform upgrades including helping to troubleshoot technical product issues 

• Develop and share best practices based on lessons learned 

• Participate in activities outside of core hours and on weekends when required including participating in on-c

Department: Digital Technology
Function: Engineering
Experience Level: Not Applicable