Practice head – Cloud and Custom Development

Roles & Responsibilities :

Job Description

• You will lead the strategic direction, management and implementation of enterprise-wide application development, cloud services, Infrastructure services, customer experience solutions and digital/mobile technology solutions.

• Deliver projects/program on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary to meet project/program deadlines.

• Deliver IT solutions according to ITIL, DevOps, SDLC, Agile, PMI, PCI, and Security best practices. This includes successful organizational design, strategic hiring, performance and compensation management, training & developing team capabilities and growing practice skillsets.

• Oversee the management of operations, deliverables to have better efficacy.

• Driving the cost efficiency of the competency clusters, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.

• Deliver consistently high customer satisfaction, measured through formal and informal feedback.

• Manage and mitigate risks across Technical and Operational processes and customer servicing functions.

• Enhance the workplace through leadership, employee engagement and personnel development.

• Work with business partners to accurately forecast and support business growth strategies.

• Work with Service Delivery Heads / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.

• Drive innovation and solution mindset resulting in products/ services in new technology areas

Function: Management
Experience Level: Mid-Senior Level