Senior Operations Project Manager (Strategic Programs)
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Job Description
The Senior Operations Project Manager (Strategic Programs) leads and delivers strategic plans that support the Global Delivery Centers (GDC) Strategy and local Site strategic goals. You will combine project management responsibilities for the GDC Strategy with delivery of Site-related projects and acts as an important member of the shared GDC PMO team. Working with GDC and Site Leadership, programme owners, functional leaders and cross-functional teams, you will translate strategic goals into structured plans, governance, measurable outcomes and sustainable implementation. You will be accountable for delivery, partner agreement, risk and dependency management and reporting of assigned projects.
You will report to the Head of Strategic Programs and Projects.
What you will do:
• You will lead the delivery of projects and workstreams from initiation and concept design through implementation, adoption and closure.
• Maintain project charters, integrated delivery plans, milestones, resource requirements, budgets, RAID logs, dependencies, decision logs and benefits measures.
• You will ensure delivery against agreed scope, schedule, quality, cost and outcomes, using the methodology best suited to the initiative.
• Manage assigned projects/workstreams and cross-GDC programs, coordinating delivery across GDC locations, teams and global departments.
• Translate GDC priorities, OKRs and leadership decisions into relevant roadmaps, work packages and accountable delivery plans.
• You will partner with the Site Lead, Senior Leadership Team and relevant functional leaders to shape and deliver Site-specific strategic priorities.
• Lead Site initiatives relating to innovation, productivity, operational effectiveness, employee experience and other agreed strategic focus areas.
• Balance GDC and Site delivery responsibilities through disciplined prioritization, capacity planning and alignment with the Head of Strategic Programs & Projects and Site Lead.
• Contribute to the development of the GDC PMO operating model, governance framework, portfolio processes, tools and knowledge repository.
• Identify opportunities to simplify and automate intake, planning, workflow, reporting and action tracking processes.
• Use data, Microsoft 365, Power BI, Power Platform and AI-enabled tools to improve visibility, collaboration and delivery effectiveness.
Requirements
Department: Project Management
Experience Level: Not Applicable