Reservations Associate
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Job Description
Reservations Associate – Job Description
Radisson MBD Hotel Noida | Department: Sales & Marketing
Key Responsibilities
• Handle guest reservations, enquiries, amendments, cancellations, and special requests.
• Ensure accurate booking details, guest profiles, room types, rates, and billing instructions.
• Provide information about room availability, hotel facilities, packages, and services.
• Apply hotel pricing strategies and yield management practices to maximise occupancy and RevPAR.
• Promote room upgrades, hotel amenities, and food and beverage outlets to increase revenue.
• Coordinate with Front Office, Revenue Management, Sales, and Housekeeping to ensure smooth guest arrivals.
• Maintain accurate reservation records, reports, and booking correspondence.
• Handle guest complaints professionally and ensure timely resolution.
• Follow hotel policies, payment procedures, credit controls, and brand standards.
Key Success Factors
• Guest satisfaction and service excellence.
• Reservation accuracy and attention to detail.
• Revenue optimisation and achievement of RevPAR targets.
• Effective communication, teamwork, and problem-solving.
• Time management, organisation, and accountability.
Key Skills & Requirements
• Knowledge of reservation systems, WRS/CRS, and online distribution channels.
• Understanding of room inventory, rate plans, availability, and yield management.
• Strong communication, telephone etiquette, and customer service skills.
• Proficiency in reservation records, reporting, and computer applications.
• Ability to prioritise tasks and coordinate effectively across departments.
Requirements
Function: Sales
Experience Level: Associate