EN - Rooms Division_Rooms Division Manager
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Job Description
Are you ready to lead with flair and finesse? Do you enjoy orchestrating seamless guest experiences? Join Radisson Hotel Group as our Rooms Division Manager and step into a world where your passion for hospitality transforms ordinary stays into extraordinary memories.
We are currently seeking a Rooms Division Manager to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
As a Rooms Division Managert, you bring a heightened sense of leadership, a commitment to delivering exceptional guest experiences and a passion for optimizing the operational excellence of our Rooms Division.
• Ensures the smooth running of the rooms division department, where all aspects of the guest experience are delivered to the highest levels.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• Develops and implements plans where rooms division initiatives & hotel targets are achieved.
• Leads and manages the rooms division team, fostering a culture of growth, development and performance within the department.
• Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.
• Establishes and delivers effective programmes that advance service standards, profitability and cost control -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.
Requirements
Function: Customer Service
Experience Level: Mid-Senior Level