Developer Support Engineer

At JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software”. Wouldn't it be amazing if you could join us on our journey?

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.

As a Developer Support Engineer at JFrog you will...

• Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions for their requirements

• Develop scripts in Bash, Python, and Groovy for debugging and automating

• Set up JFrog applications and 3rd party products in various development environments

• Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters

• Reproduce customer scenarios and fill relevant bugs/features

• Maintain and improve a knowledge base of known issues and solutions

• Integrate and collaborate with JFrog’s R&D;, QA, Release and Sales teams

• Availability to work flexible hours and weekends when needed

To be a Developer Support Engineer at JFrog you need…

• B.Sc. or equivalent in Computer Science, Computer Engineering, or a related technical field

• 2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE)

• Proven ability to manage complex, escalated cases involving multiple architectures across multiple platforms

• Deep experience in Linux (Systems Administration, Bash scripting, file systems).

• Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading)

• Ability to read and debug code in Java or another compiled language

• Excellent spoken and written English

• Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat

• Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform)

• Graduate of an advanced DevOps certification program

Department: Technical Support