Senior Technical Delivery Manager

This role can be based in any of our US Offices

Job Summary:

The Senior Technical Delivery Manager is a pivotal role within the Event Technology Operations team, responsible for the strategic vision of technology solutions in addition to the delivery of those solutions across multiple projects. This position combines technical expertise, project management skills, and stakeholder communication to manage internal partnerships and vendor relationships effectively. The Senior Technical Delivery Manager plays a critical role in aligning technical readiness with project milestones, driving platform adoption, providing strategic recommendations on platform configuration and ensuring the successful implementation of event technology solutions.

Key Responsibilities

Technical Oversight & Delivery

• Collaborate with Senior Project Managers on strategy and scrum teams to ensure the accurate and timely delivery of event technology solutions.
• Lead platform configuration, testing, and integration across registration, exhibitor management, attendee engagement tools, and other event technology systems.
• Provide technical expertise and support for Salesforce and other key platforms, ensuring data integrity, proper configuration, and optimised workflows.
• Own and manage processes for platform governance, including user access, permissions, system roles, and process standardisation.
• Create and manages processes for Technical Delivery Managers on QA and UAT for all deliverables, ensuring high-quality execution.
• Manages integration implementation between platforms, including documentation and communication
Stakeholder & Vendor Communication

• Manage relationships between internal teams and vendors, ensuring alignment, clarity, and shared ownership of outcomes.
• Facilitate communication between technical leads, operations teams, and vendors to address risks, dependencies, and system issues proactively.
• Represent technical delivery in transformation efforts, market onboarding programs, and M&A; integrations.
• Provide clear and timely updates to internal stakeholders, proactively flagging risks or dependencies.
• Provide recommendations and solutions to internal stakeholders for platform enhancements and efficiencies.
Project Management & Collaboration

• Apply Agile and SCRUM methodologies to manage scope, timelines, and deliverables across concurrent workstreams.
• Collaborate with Senior Project Manager and Senior CI Manager on the strategic vision of projects, aligning technical readiness with event milestones and onsite execution plans.
• Oversee Technical Delivery Manager's project plans and ticket queue ensuring tasks are completed by project deadlines
• Contribute to the continuous improvement of delivery playbooks, workflows, and best practices to support scalability and consistency.
• Facilitates stakeholder education by sharing platform capabilities, use cases, and insights from previous events.
Platform Administration & Innovation

• Serve as a subject matter expert (SME) for event technology platforms, including Salesforce, Swapcard, Stova, ExpoPlatform, and other tools.
• Documents opportunities for platform enhancements/efficiencies and leads communication with vendors to implement improvements.
• Works directly with Technical Delivery Managers to gather data on platform performance, triage risks, and escalate systemic issues while ensuring business-as-usual (BAU) support is effective.
• Collaborate with the Senior Manager, CI & Onboarding in onboarding new technologies and creating documentation and training materials for internal teams.
Risk Management & Issue Resolution

• Identify potential risks and proactively develop resolutions to mitigate them before they impact project delivery.
• Analyse and resolve issues related to platform integrations, system bugs, and new feature requests.
• Act as the liaison between users and platform vendors, focusing on system bugs and new feature requests.

Function: Project Management
Experience Level: Mid-Senior Level