Field Supervisor - Lafayette, Indiana

POSITION TITLE: Field Supervisor 

REPORTS TO: Service Manager or Branch Operations Manager 

PRINCIPAL RESPONSIBILITIES :

• Supervise Field Operatives reinforcing Safety and Quality Control, conducting Spot Audits and assisting in the Customer Consultation process in remote locations without a local Service Manager or Branch Operations Manager 

• Conduct Observation Based Safety Check’s 

• Perform vehicle safety and satellite shop inspections, where facilities exist.  

• Ensure PACE driving habits are being used by all drivers. 

• Participate in safety related investigations.  

• Work closely with Inside Sales team by forwarding sales leads, collect needed information for repair quotes, including verifying accurate and complete information from field operatives. 

• Conduct and document weekly Toolbox Talks 

• Provide technical support, mentorship and direction to Field Operatives 

• Serve as Project Manager on larger projects 

• Assists in training & evaluation of Field Operatives. 

• Receive and screen calls from all Field Operatives and Inspectors.  Relay any information needed to Planners.   

• Resolve complex technical problems 

• Coordinate schedule with Planners. 

• Stage, organize and verify equipment and parts for jobs, where needed. 

• Complete customer visits within the territory to collect information needed for projects, quotes for jobs & service requests. 

• Perform field work including but not limited to; repairs, inspections, on-call work, troubleshooting, project management, installations and warranty work.   

• Assist Service Manager, as needed with customers or people needs 

• Responsible for SP08 & SP09 onsite job management. Monitor and report any potential warranty request to the TOM prior to performing work

Function: Other
Experience Level: Not Applicable