Executive
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Job Description
The NIQ Customer Success team is a modern service team that is transforming the way we serve our clients with new and updated tools, enabling our teams to accomplish their tasks quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We serve as the key link between NIQ and clients, and our service and delivery are the reasons clients will continue to invest in our products and services.
Responsibilities:
Managing the client – The candidate must be able to individually communicate with the client and manage the client by addressing their queries comprehensively. Must have experience of handling multiple projects simultaneously.
Writing Proposal and research instruments – Must be able to work on research instruments and proposals according to the brief received from the client by assimilating the client’s marketing or business problems.
Report Making – Must be able to work on the report with a detailed understanding on how the report is to be prepared with recommendations.
Research – Must be knowledgeable about different types of research e.g., BH – What are the various components of BHT study? How to interpret and read the data? What is U&A; study? What is a segmentation study & what are its components? Etc.
Analysis – Must be able to make the Analysis plan and develop the framework of the analysis plan. Depending on the proposal & objectives. Maintain a client service orientation by managing day-to-day administration of client service and coordinating the analysis and reporting of assigned research projects.
This includes:
• Develop questionnaires and other research materials as needed.
• Participate in the planning and execution of research projects.
• Manage research projects from start to finish, including project planning, data collection, analysis, and report writing.
• Ensure that research projects are completed on time and within budget. Must understand the costing framework of a project.
Requirements
Function: General Business
Experience Level: Mid-Senior Level