Change Manager, EMEA - FTC ( Maternity cover)

We are seeking an experienced and decisive Change Manager to join our organisation on fixed-term contract until end of June 2027.

This role is a consultative position, responsible for delivering change initiatives that sit outside of core operations to drive client value, support programme evolution, and enhance the EMEA client portfolio.

Reporting to the Change Executive- Customer Facing EMEA, this role sits within the Global Change Office (GCO) who are responsible for operationalising strategy that achieves its intended return in Investment (ROI) through highly effective project and change management execution.​ 

Responsibilities:

• Act as the Change Manager to the Client Delivery teams and customers, providing structured change support on initiatives that sit outside of core Client Delivery operations to ensure maximum ROI is realised.
• Lead the change management workstream as part of any new Client implementation within the region in partnership with the Implementation Project Team and client, including development of the change management strategy, creation and execution of the change management plan, and ensuring successful transition to the Client Delivery team to operate the programme effectively following launch.
• Partner with Client Delivery Leadership to understand their client’s strategic objectives and any change initiatives outlined in the Client Delivery team’s strategic roadmap to achieve these.
• Conduct impact assessments for change initiatives to understand the initiative scope and to direct on persons responsible, approach, and tools, to position the initiative to achieve the desired outcomes.
• Provide guidance to Client Delivery teams on change management practices and tools, to enable them to successfully manage and succeed with delivery of small and medium impact initiatives.
• Lead Change initiatives assessed as high impact for the Client Delivery teams, ensuring there is a clear definition of success for all changes, which includes the reason for the change, the (client, organisational / programme benefits), and how these will be realised.
• Support Client Delivery teams and customers to define measures for success at the planning stage of new initiatives.
• Determine and apply the appropriate change management tools based on an initiative’s complexity.
• Create change management strategies based on maximising utilisation, proficiency, and adoption, as well as managing and mitigating resistance.
• Ensure methods of sustainment are identified to maintain the desired future state of an initiative.
• Ensure success of initiatives through realisation of client / programme benefits.
• Provide reporting and visibility on the progress of all change initiatives within the programme directly to the client, highlighting issues, mitigating risks, and ensuring successful outcomes.
• Record and track progress for open change initiatives in the GCO tool- Smartsheet.
• Support YOY Programme growth through successful delivery of change initiatives that help to drive adoption and expansion of services.

Department: EMEA
Function: Consulting
Experience Level: Associate