Intern - Customer Service Representative

Job Description

Our Customer Operations Team is looking for a talented intern in business, marketing, finance or similar field studies to join our team in our Sofia office. The successful candidate will be spending a full academic year with us and will work directly with account managers and a multinational team of Customer Service Operators worldwide. Position can be full-time or part-time.

Responsibilities:

• Learn customer service and business communication processes by assisting the team with requests related to order placement, fulfillment, and forecasting, and by observing customer e-mail interactions.
• Develop partnership internally with sales, planning and operation teams with proactive collaboration and communication.
• Upon CSR request - monitoring and communicating changes in customer demand to avoid supply shortages or excess inventory.
• Observe the escalation management process and discussions to develop an understanding of how resolutions are achieved.
• Global understanding of customer demands, processes, and supply chain needs.
• Support the team with ongoing projects, e.g. system integration.
• Support in an administrative/reporting function internally and externally.

Function: Manufacturing
Experience Level: Not Applicable