Platform Owner, Mac

We are currently seeking candidate for the role of IT Platform Owner- Mac(Apple Ecosystems).

Role Purpose -

The IT Platform Owner – Mac is responsible for the end-to-end lifecycle of the Mac platform within the organization, with a strong focus on scaling (ramp-up), standardization, and long-term operations. 

The role ensures a secure, compliant, and cost-efficient Apple device ecosystem, aligned with enterprise IT strategy and user experience expectations. 

Key Responsibilities 

1. Mac Platform Strategy & Ramp-Up 

• Define and execute the Mac platform rollout strategy 

• Establish standard builds, policies, and lifecycle models for macOS devices 

• Collaborate with stakeholders (IT, Security, Procurement, Business Units) to drive adoption 

• Develop roadmaps for platform maturity (e.g., automation, zero-touch deployment) 

• Collaborate with Cybersecurity team to keep Mac Security Baseline in a level which meets the stakeholder expectations.

2. Supply Chain & Device Lifecycle Management 

• Manage end-to-end supply chain for Mac devices:  

• Vendor and partner coordination (e.g., Apple resellers) 

• Device sourcing, stock planning, and global availability 

• Define and govern device lifecycle processes:  

• Procurement, staging, deployment, refresh, retirement, data destruction and recycling 

• Ensure cost transparency and optimization (TCO, stock levels) 

3. Software Distribution & Application Management 

• Own software packaging and distribution strategy for macOS keeping as much commonalities and synergies with the Windows platform as possible 

• Govern application lifecycle:  

• Packaging, deployment, updates, and decommissioning 

• Ensure seamless integration with enterprise tools (e.g., identity, collaboration platforms) 

• Drive automation and self-service capabilities for end users 

4. Endpoint Management & Security  

• Own and operate endpoint management tools and services 

• Implement and maintain:  

• Configuration profiles 

• Compliance policies 

• Patch management 

• Ensure alignment with enterprise security standards, including:  

• Device hardening 

• Encryption 

• Endpoint detection & response integration 

• Support audit and compliance requirements (e.g., ISO, internal IT policies) 

5. Service Operations & Continuous Improvement 

• Establish Mac platform as a standard IT service 

• Define and manage:  

• SLAs / KPIs (availability, deployment time, compliance rate) 

• Supported models (service desk, onsite, advanced support) and their lifecycle 

• Collaborate with operations teams to ensure stable and scalable service delivery 

• Drive continuous improvement and automation (e.g., zero-touch, scripting, self-healing) 

6. Stakeholder & Vendor Management 

• Act as single point of ownership for Mac platform across IT 

• Manage external partners (e.g., JAMF, Apple, service providers) 

• Align with:  

• Security teams → compliance & policies 

• Procurement → contracts & suppliers (relevant to your setup with Atea, etc.) 

• Workplace / End User Services → user experience

Function: Information Technology
Experience Level: Not Applicable