Senior Manager, Partner Led Channel & Growth Operations

ServiceNow is looking for a Senior Manager, Partner Led Channel & Growth Operations to wear three critical hats across AMS GPC: incubating Partner Led Channel as a new business model in AMS, supporting Canada operations as a business partner, and enabling Major Area Strategists to drive pipeline growth and partner presence in AMS Major Areas. This is a high-impact, multi-dimensional role that sits at the intersection of new business model enablement, operational excellence, and strategic growth support. You'll work with Global Operations, a new PLC leader, regional operations, and strategists to make this portfolio execute.

What You'll Own

Partner Led Channel Incubation & Enablement (40%)

• Global Ops alignment: Partner with Global Operations to understand PLC operating model, business requirements, and operational structure. Translate Global model to AMS context.
• Systems & process definition: Understand how PLC operates within our backend systems, define data flows, deal routing, partner hierarchy, and operational workflows that enable the model.
• New leader enablement: Work with new PLC leader to understand their business priorities, operational needs, and scaling plans. Help them navigate AMS operational infrastructure and best practices.
• Operational roadmap: Support the PLC launch/ramp plan for AMS—what systems get configured when, what processes need to be in place, staffing/capacity planning. Work with leader to execute roadmap and enable team.
• Cross-org coordination: Coordinate with Data & Systems team, Finance, IT, and other stakeholders to ensure PLC can operate smoothly within AMS infrastructure.
Canada Sales Operations & Execution (30%)

• Forecasting discipline: Manage weekly/monthly forecast submission, validation, and accuracy. Own forecast quality and integrity.
• Deal review coaching: Support deal reviews with Canada leader and team. Diagnose deal health, identify risks, surface pull-in candidates.
• Pipeline intelligence: Track pipeline composition, stage velocity, sourced vs. sell-through. Surface early-warning signals on stalled deals.
• Performance management: Coordinate quarterly/annual performance management—MBO setting, attainment tracking, individual conversations.
• Operational discipline: Ensure agreed-upon sales processes are followed. Escalate issues to Partner Operations team.
Major Area Strategist Support & Pipeline Growth (30%)

• Forecast & QBR support: Support Major Area Strategists for forecasting calls and QBRs. Gather data, surface trends, prepare executive briefs.
• Deal tracking & intelligence: Maintain visibility into strategic deals for each strategist. Surface pipeline risks, opportunities, and acceleration candidates. Provide deal-level coaching.
• Pipeline analytics: Build self-serve data views and scorecards for strategist's portfolios. Track growth metrics and NNL attainment. Surface insights to drive growth strategy.
• Counsel & advisory: Be a sounding board for strategists on deals, strategy, and operational challenges. Provide market/competitive intelligence as needed.
Key Relationships

• Head of AMS GPC Business Operations (your manager)
• PLC Leader (new to AMS, building PLC business)
• Canada Leader (operational partnership)
• Major Area Strategists (2 current, expanding in 2027)
• Senior Manager, Partner Operations Infrastructure (operational standards/escalations)
• Global Partner Led Channel Operations team (PLC model alignment)
• Data & Systems team (PLC systems enablement)
• Field Business Partners (coordination)

Function: Sales
Experience Level: Not Applicable