Contact Centre Advisor
Prefer a full account with a password? Sign Up to Apply
Job Description
This is a full-time, permanent position. Working hours are on a weekly rotating shift pattern: 08:00–16:00 and 10:00–18:00
We provide diabetic eye screening services across the UK and Ireland, helping patients live healthier lives by providing excellent, high quality and innovative screening services to the NHS. Our aim is to provide a joined-up service to all our patients
Communications / Telephony focused - though general IT skills will also be called upon.
• Problem-solving skills are called on to triage and help resolve any complications
• Can work as part of a delivery team, or work individually
• Ensuring excellent customer service by taking and making all calls from patients and other healthcare professionals in a timely manner. Primarily booking, cancelling, or rescheduling appointments for diabetic eye screening.
• Database validation and cleansing and to issue all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received.
• Taking and making a high volume of calls on a target-based model
• Maintaining an accurate database.
Requirements
Department: Health
Function: Administrative
Experience Level: Entry Level