Senior Staff (DevOps) Machine Learning Engineer

What you get to do in this role:

Please note that this role requires you to be in our Santa Clara office for two days per week. 

About the team - The AI Services Platform Group at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

We are seeking a Senior Staff Machine Learning Engineer (DevOps) to lead the architecture, optimization, and operational excellence of our AI inference platform. You will own the end-to-end inference lifecycle—from onboarding cutting-edge models to deploying optimized inference engines in production across multiple backends on Kubernetes infrastructure. You'll also architect the intelligent gateway layer using Envoy and ext_proc to enforce access control, provide observability, and enable advanced request routing. This role combines deep technical expertise in GPU compute, LLM APIs, inference frameworks, containerization, orchestration, and API gateway architecture with a bias toward pragmatic engineering and measurable performance impact.

Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable