ITAM Specialist (Content Audit)
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Job Description
What you get to do in this role:
Perform and own content validation activities across software, hardware, licensing, and catalog content with varying levels of complexity to ensure data accuracy, completeness, and adherence to quality standards.
Analyze, interpret, and validate licensing agreements, contracts, and entitlement information to maintain a world-class quality content library.
Develop expertise in the ServiceNow ITAM product suite, including features, workflows, and data models, and leverage this knowledge to drive content quality improvements.
Manage IT product part numbers, software and hardware catalogs, and related content repositories.
Create, maintain, and improve ITAM content-related process documentation, validation guidelines, and knowledge articles.
Validate high volumes of ITAM content and metadata to ensure compliance with quality, accuracy, completeness, and timeliness standards.
Identify quality trends, perform root-cause analysis, and recommend corrective and preventive actions to improve content quality.
Share knowledge and best practices with team members to improve overall efficiency, consistency, and content quality.
Analyze and transform discovery, inventory, and asset data into actionable ITAM insights that support software licensing and hardware asset management.
Create and maintain ITAM content entities across software and hardware catalogs.
Leverage AI-assisted tools and technologies to enhance productivity, research, content validation, and decision-making processes.
Collaborate effectively with team members and stakeholders in a fast-paced environment to deliver high-quality software and hardware content.
Requirements
Department: Product
Function: Engineering
Experience Level: Not Applicable