Training Operations and Development Support Officer [26183]

As part of the team you will have the following responsibilities:

• Support ESA in completing the definition and final selection of the most appropriate operating model for the PM&C; Academy;
• Support the implementation of approaches for the Awareness, Foundation, and Advanced learning levels, taking into account organisational, operational, logistical and resource considerations;
• Analyse the Academy objectives, governance framework, learning architecture and implementation roadmap established by ESA;
• Assess existing ESA learning and capability-development initiatives, relevant organisational practices, and available supporting infrastructure;
• Develop and document a minimum of two and up to three alternative operating models for the implementation and operation of the PM&C; Academy;
• For each model, define and assess, as applicable:
• Training scheduling principles and delivery cadence;• Delivery approach for Awareness, Foundation, and Advanced training levels;
• Roles and responsibilities of the involved stakeholders;
• Use of on-site, online and hybrid learning formats;
• Participant enrolment and administration mechanisms;

• Identify, document and assess the advantages, disadvantages, risks and opportunities associated with each model;
• Estimate the effort required from ESA and other stakeholders for each proposed model, including workforce implications, organisational impacts and operational support requirements;
• Develop objective comparison criteria enabling ESA to evaluate the proposed alternatives and perform trade-offs between the identified options;
• Support ESA during the evaluation and selection process and document the selected delivery model and associated implementation approach;
• Support the planning and coordination of Academy implementation activities across the different deployment waves;
• Prepare and maintain the Academy training schedule and associated delivery plans;
• Manage participant registration and enrolment processes;
• Coordinate communications with participants, trainers and stakeholders in preparation for training events;
• Support the organisation of launch and go-live activities for the different Academy deployment waves;
• Coordinate training logistics for:• On-site training sessions;
• Online training sessions;
• Hybrid learning activities;
• Coordinate the deployment and availability of training resources, facilities and tools;

• Interface with ESA stakeholders, trainers and subject-matter experts to ensure readiness for training delivery;
• Support the collection and consolidation of attendance data and training participation metrics;
• Support monitoring and evaluation activities associated with Academy deployment.

Department: Consulting
Function: Administrative
Experience Level: Associate