Data Platform Software Engineer

Database Provisioning builds the tools that safely operate and manage the databases running in ServiceNow data centers, including RaptorDB, ServiceNow's PostgreSQL-based database. Internal operations and support teams use the CLI tools we create, and so does every automation running in a ServiceNow data center. Our challenge is to deliver high-quality solutions that run reliably, without interruption, at massive scale. Our work is fundamental to ServiceNow's reliability, reputation, and success. 

We believe ease of use, quality, scale, and customer feedback are the pillars of good development. We work in a very collaborative environment with distributed teams in the US and Europe. New team members are mentored in the skills they need to become strong contributors. 

What you get to do in this role 

• Build and improve snc-provision, our in-house framework that deploys, configures and operates RaptorDB (PostgreSQL) and MariaDB databases in production, including the snow CLI used by operations teams and automation, and Dojo, our fleet-wide scheduled maintenance and monitoring service. 
• Own well-scoped features from design through implementation, test automation and delivery, with guidance from senior engineers. 
• Write clean, maintainable, well-tested code, and take part in code and design reviews. 
• Automate operational tasks across a large database fleet, from configuration management to monitoring and remediation. 
• Help investigate production issues, including database crashes, backup/restore failures and performance problems, and learn to drive root-cause analysis from logs, stack traces, and system data. 
• Work with operations, support, and partner engineering teams to understand requirements and turn feedback into improvements. 
• Contribute to documentation and runbooks, and share what you learn with the team. 
To be successful in this role you have 

• A solid foundation in data structures, algorithms, and object-oriented design. 
• Hands-on experience with Linux, and an interest in learning its internals. 
• Familiarity with relational databases, ideally PostgreSQL, MySQL or MariaDB, and a desire to learn how they run in production. 
• Strong problem-solving skills and curiosity about how systems fail. 
• Clear communication, and comfort working with teammates across time zones (PT, ET, CET).

Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable