Senior Associate - IT Helpdesk
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Job Description
To act as the central point of contact between the user and IT Service Management. To handle incidents and requests and provide an interface for other activities such as Change, Problem, Configuration, Release, Service Level, and IT Service Continuity. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Senior Associate in this role get to:
• Enable the workforce: Act as point of contact for all technical related issues and requests. Provide appropriate customer service. Drive all tickets to closure on time. Handle calls & tickets within the defined SL.
• Support the team: Build good rapport with the customers as well as within team.
• Keep management updated: Keep management updated on major outages being reported to GSD.
• Help others: Work as a team and help each other with issues/requests that need to handled daily basis.
Requirements
Function: Information Technology
Experience Level: Entry Level