Senior Customer Success Manager (8mo FTC)

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

The Senior Customer Success Manager (CSM) partners closely with sales and cross-functional teams to ensure LinkedIn’s Singapore Public Sector Customers achieve significant return on their investment and realize value with their Hiring Solutions. This includes creating holistic strategies that drive engagement, optimization and innovation across the Singapore Public Sector. 

The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding, adoption, and engagement on LinkedIn Hiring Solutions.  

This is an 8- months fixed term contract role. 

Responsibilities: 

• Proactive ownership and management of key customer moments in a manner that establishes credibility and trust as a business advisor to assigned customers. 
• Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate customer churn risk. 
• Develop new and innovative ways to share relevant data and insights that are impactful to customers and ties back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Value Reviews. 
• Create and execute large solution implementations, tying back to customer objectives and success criteria, ensuring user adoption at scale. 
• Robust understanding of LinkedIn’s Talent Solutions and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs. 
• Act as a change agent for internal (systems & process) and external (product & workflow) change, especially around agentic AI solutions. 
• Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers. 
• While this role does not own quota associated with renewal or growth, you are accountable for the success of the partnership as measured through depth, frequency and quality of executive engagements, delivery of ROI as validated by the customer, and growth opportunities identified.

Department: GBO
Function: Sales
Experience Level: Mid-Senior Level