End User Support
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Job Description
The End User Support role is to provide a single point of contact for all NEC Employees, to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required
Role involves:
• Support a cross-platform environment, including Windows, Android, Linux
• Provide onsite & remote technical support for staff members in the Chippenham office and the wider business
• Document, track, and monitor all problem on the Helpdesk system (ISM) to ensure a timely resolution
• Maintain and encourage best practice across the business e.g. file sharing, encryption etc.
• Procure, configure, manage, maintain and develop desktop PC's, laptops, peripherals, mobile technology and printers
• Facilitate secure access to the network for remote users
• Providing users with appropriate support and advice
• Keeping up to date with the latest technologies
• Identify opportunities for improvement and makes constructive suggestions for change.
Requirements
Department: Cyber Service and Technology
Function: Information Technology
Experience Level: Mid-Senior Level