Latam CRM Solution Consultant Sr Manager
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Job Description
This role manage a team of CRM and Industry Solution Consultant teams as they help customers transform their business with ServiceNow’s AI-powered customer and industry solutions.
As the Senior Manager, you’ll balance leadership and frontline impact — developing talent, strengthening alignment across broader team, and being personally active in the market as an evangelist for ServiceNow’s platform.
What You’ll Do
• Lead and grow a high-performing team of Solution Consultants, focused on CRM and Industry workflows.
• Coach and develop talent — building Solution Consultant's into trusted advisors and future leaders.
• Partner closely with Sales Leaders to drive aligned account planning, opportunity strategy, and customer success.
• Engage directly with customers — meeting CXOs, presenting ServiceNow’s value, and shaping transformational programs in-market.
• Drive execution excellence by ensuring your team delivers consistent, outcome-led, value-driven engagements.
• Champion collaboration across functions — working with Product, Marketing, and Enablement to bring the best of ServiceNow to every pursuit.
• Evangelize the ServiceNow story externally and internally — representing our technology, culture, and customer impact with authenticity and authority
Requirements
Department: Sales
Function: Consulting
Experience Level: Not Applicable