Staff Software Engineer

About the role 

We’re looking for a Staff Software Engineer to set technical direction for a team building AI-native products on the ServiceNow platform. You’ll shape how we design, build, and operate systems where AI agents, LLM-driven workflows, and traditional platform engineering work together. This is a hands-on role with broad influence: you’ll make architectural calls, raise the engineering bar, and help the team move from AI-assisted development to AI-native delivery. 

What you get to do in the role: 

• Lead the design and delivery of complex, cross-functional features across the platform, from architecture through production operations.
• Build AI-native capabilities, including LLM-integrated workflows, agentic patterns, prompt and context design, and evaluation pipelines, with reliability and governance built in.
• Define and drive how the team uses AI tools across the development lifecycle: code generation, test automation, review, triage, and documentation. Measure the impact and share what works.
• Design for ServiceNow platform internals: Flow Designer, Workflow Studio, Decision Management etc
• Mentor senior and mid-level engineers and set standards for code quality, observability, and safe AI usage.
• Partner with product, UX, and other engineering leads to turn ambiguous problems into scoped, shippable plans.
• Own production quality for your area, including defect triage, release readiness, and gate reviews.

Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable