Training Manager | ATT | Alex
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Job Description
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Manager for Training who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge.
If you are a Training Manager looking for a global career, do not miss this opportunity!
As a Training Manager, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:
Key Responsibilities
• Supervise/Observe Training Delivery in class;
• Guide/Coach trainers on technical/soft-skills related aspects;
• Assess/Analyze/Monitor KPI Performance for waves;
• Create effective action plans for improvements in training results;
• Supervise, Observe and Coach the Nesting Leads and support resources using an effective, consistent, & organized system;
• Create and provide updated, accurate & timely reports as required;
• Facilitate the handover of the trainees to the production floor; and
• Drive learner performances week on week through rolling out contests, quizzes, tests, etc.
Requirements
Function: Customer Service
Experience Level: Mid-Senior Level