Senior Machine Learning Engineer_Linguistics and Speech

What you get to do in this role:

As a Staff Voice AI Engineer – Linguistics & Speech, you will 

• Contribute to the design, development and implementation of Voice AI applications, bringing linguistic and speech expertise to the core Voice Platform (Speech Recognition, Conversation Management, Speech Generation) 

• Own language support end to end: add new languages and locales, and maintain language-specific instructions, normalization and pronunciation rules. 

• Analyze complex speech problems across a diverse set of languages, accents and dialects 

• Work with other linguists to map the problem space of specific languages 

• Diagnose language and speech failures in production calls, trace them to the responsible component, and drive the fix with the team. 

• Partner with engineers to identify and solve the right linguistic problems, and contribute code to the features that power the user experience. 

• Partner with product managers to work with customers, understand their use cases and linguistic challenges, and build for their success 

• Design linguistic experiments that drive technology choices (e.g. STT/TTS models and vendors) for Voice AI applications 

• Build tooling, with the help of AI, to analyze linguistic problems at scale 

• Mentor colleagues and help promote knowledge-sharing across linguistics and Voice AI engineering disciplines

Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable