Director, partner programs

Acumatica sells through partners, so the programs that govern how partners are recruited, paid, certified and held accountable are the go-to-market engine. Acumatica is seeking a leader to own five partner program operations: Value Added Reseller (VAR), Independent Software Vendor (ISV), Original Equipment Manufacturer (OEM), Services, and Alliance (referral). Over the next 12-24 months you will streamline the program architecture, shift incentives from activity toward growth, adoption and customer outcomes, establish one trusted partner data and attribution model, and scale the ISV and marketplace motion for the AI era. The VAR and ISV programs carry the most revenue and strategic weight and will receive the majority of your investment; OEM, Services and Alliance are held to the same standards of governance, economics and accuracy, with proportionate effort. You will be the single leader accountable for how the programs are structured, measured and operationalized, and how they incent and compensate partners across all five engagements.

You will work closely with our channel, isv, oem and alliance partner management organizations to drive towards measured targets with minimums established by each of the program frameworks. In addition to the frameworks, you will own the compliance, the economics, the data and the infrastructure, and the tools those relationships run on. You will present general proposals for program structure and economics to executive leadership.

You will work closely with the partner recruiting, education and enablement teams to ensure that the established program frameworks provide definitional direction to the development of educational content for use in the enablement motion as well as for partners who are struggling to meet minimum standards or even not live up to their fullest potential. You will stand up tools and reporting mechanisms which support the various functional motions within the organization, including account managers, that will help all parties track and measure partner success and failure.

You will also be responsible for overseeing onboarding and offboarding of partners and your team will lead compliance efforts when partners underperform.

Strong cross-functional leadership is an essential element of success in this role.

This role reports to the SVP, Partner Strategy and Programs.

What you own:

• Responsibilities Across All Five Programs (VAR, ISV, OEM, Services and Alliance).
• Each program is in a different stage of maturity. You will design, govern and evolve each program as needed, including standards, eligibility, tiers, benefits, requirements, and operating standards.
• Own the program roadmap and annual refresh cycle, incorporating partner feedback, competitive benchmarking, financial modeling, executive approval and launch.
• Maintain consistent internally and externally facing documentation across all programs, including governance documents, program guides, policies, and FAQs.
• Perform compliance reviews and audits to ensure minimum standards are met and benefits are awarded correctly.
• Build automation to manage top of funnel prospective partner pipeline and manage initial qualification prior to introducing candidates to the appropriate recruiting team.
• Manage the operations of partner onboarding and offboarding and interface with legal to ensure proper execution and tracking of legal agreements, amendments and addendums across all programs. This includes transitioning partners between programs on an as needed basis and managing the rules of engagement and the partners participating in multiple programs.
• Oversee deal attribution, conflict resolution and payment rules across the programs where it applies. Manage the approval workflows and handle exceptions which occur outside of policy.
• Own program economics—including margins, discounts, incentives, rebates, MDF, referral fees, revenue sharing and contra-revenue—and model the P&L; impact of changes before launch. Serve as the approver prior to payment of fees such as MDF and referrals as well as oversee and approve margin exceptions.
• Manage the incentive lifecycle from modeling and calculation through accrual, documentation, audit, reporting and payment. Partner with Finance on forecasts, payment accuracy, audit readiness and alignment with company margin targets.
• Equip account managers with scorecards, segmentation, business-plan frameworks and a monthly performance cadence.
• Maintain a common partner data model and metrics framework across Sales, Finance and Marketing. Report consistently on partner-sourced and partner-influenced revenue, customer attach, partner health, retention, program ROI as well as additional metrics measured for each program.
• Program-Specific Responsibilities (In addition to responsibilities across all programs)
VAR Program

• Own the VAR tier, margin and discount architecture and the partner profitability model, so that a well-run VAR earns an attractive return on subscription margin and services.
• Define and report the productive-partner ratio, partner concentration and time to productivity for new VARs; run an annual portfolio review (invest, fix, exit) with Channel Management.
• Align VAR incentives to net-new ACV, installed-base expansion, retention and ISV or product attach rather than activity.
• Define geographic and segment coverage and white-space analysis with Channel Management and RevOps.
ISV Program

• Partner with the ISV business development team, own admission decisions based on alignment with product strategy and roadmap, market fit and technical quality.
• Own solution certification standards for architecture, security and privacy, including review, renewal triggers and removal.
• Govern marketplace listing standards and the listing lifecycle, including quality thresholds and removal of solutions that no longer qualify.
• Define when referral, resale and revenue-share models apply.
• Run strategic ISV business reviews against agreed targets and give Account Managers visibility into certified and listed solutions.
Alliance Program

• Partnering with partner recruiting team, manage and optimize the framework for referring Alliance members, systems integrators, consulting firms and strategic technology alliances, joint business-plan standards, co-sell rules and governance cadence.
• Manage lead and opportunity tagging, referral fees and payment timing, keeping referral processes simple enough to operate at scale.
General Leadership and Operational Responsibilities

• Own the ecosystem strategy and multi-year plan, including market coverage, partner mix, priority ISV solution categories, geographic expansion, segment investment and build-versus-partner decisions.
• Run partner advisory boards and executive sponsor programs, translating feedback into program improvements.
• Own the partner technology stack, including PRM/portal, CRM, deal registration, certification, marketplace listings, referral tracking and reporting, maintaining one authoritative partner record.
• Serve as the primary channel counterpart to Finance, FP&A;, Revenue Accounting, Deal Desk and Legal; present data-backed program economics and margin decisions to the CRO, CFO and executive/board as required.
• Build, lead and develop the programs and operations team; set priorities, manage budgets and hold the team accountable for measurable outcomes.
• Coordinate execution with RevOps, Education, Recruiting, Enablement, Legal and Channel Management.
How success is measured

This role is measured on partner program operations – ability to drive and influence partner growth and volume, customer retention and expansion as well as influenced revenue. Operational excellence: deal-registration approval, onboarding and payment cycle times; scorecard coverage and adoption by Channel Managers; and quarterly compliance and remediation results.

What success looks like:

• First 90 days: complete a current-state audit of all five programs, baseline the metrics above and agree attribution definitions with Sales, Finance and Marketing.
• By 12 months: launch a simplified program framework with outcome-based incentives, a single partner data model and a decision-rights matrix adopted by Sales and Finance, and a defined ISV and marketplace roadmap.
• By 24 months: demonstrate measurable improvement against agreed targets for partner productivity, ISV attach and partner retention, with program cost as a percentage of channel revenue at or below plan.

Department: Sales
Function: Project Management
Experience Level: Director