Group Director, Experience Strategy

WHAT DOES A GROUP DIRECTOR, EXPERIENCE STRATEGY DO?

The Group Director of Experience Strategy is an expert in omnichannel and personalized experiences, leading internal and external workstreams across individual brands and portfolios. As the day-to-day leads on their brands, Group Directors play a key role in relationship building and are self-aware, exceptional presenters and storytellers. This role is rooted in collaboration and adaptability across varied stakeholders, ensuring customer experiences meet business goals, user needs, and offer clients an innovative edge. 

• Lead the execution of core and advanced Experience Strategy deliverables, including Website/IVA Strategy, Omnichannel Plan, Content Plan and recommendations, etc. 

• Understand end-user needs, double clicks into user flows to reduce friction and identify emotional connection points while ensuring optimal accessibility & inclusivity 

• Ensure alignment with overall brand strategy and create tactical briefs, implementation documentation for program execution 

• Determine omnichannel maturity and enable transformation and modular readiness across brands 

• Analyze qualitative and quantitative data to generate actionable insights and translating into compelling, data-backed stories and strategic recommendations for clients 

• Support manager and Experience Strategy leadership on organic growth and new business initiatives  

• Collaborate with senior leadership to define and develop new, innovative deliverables that drive client success and agency growth 

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 

• All other duties as assigned.

Department: Marketing Agency
Function: Marketing
Experience Level: Director