Staff Machine Learning Engineer
Prefer a full account with a password? Sign Up to Apply
Job Description
What you get to do in this role:
The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences with the latest advanced technologies. We are researchers, applied scientists, engineers, and product managers with a dual mission: we build and evolve the AI platform, and we partner with teams to create AI-powered work experiences. We also research, experiment, and de-risk emerging AI technologies that will shape future products. We serve 5,000+ enterprise customers worldwide, and we’re still early in bringing these solutions to them.
Role Overview
You will design and build AI and machine learning solutions that make enterprise services easier to use. Our goal is for any user, regardless of technical background, to get useful results from our AI/ML systems. You’ll work on the models, algorithms, and pipelines behind those experiences, from prototype through production.
What You’ll Do
• Develop and deploy cloud-based ML and AI solutions that power intelligent enterprise services
• Design, train, evaluate, and iterate on models and algorithms, including LLM-based and other AI approaches
• Turn research ideas into production-ready systems, and de-risk new techniques before they reach customers
• Partner with product owners to translate requirements into measurable ML outcomes
• Collaborate daily with applied scientists, engineers, and PMs to deliver quality software, owning work from design through monitoring
Requirements
Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable