Agentic AI & Automation Specialist – Customer Service, Mobility Aftermarket Division
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Job Description
• Identify opportunities to apply AI, data, automation, and digital technologies to improve Customer Service processes and customer experience.
• Develop and support AI solutions, AI assistants, chatbots, and agent workflows for repetitive and data-driven Customer Service activities.
• Build and maintain automation solutions using Power Platform, Power Automate, APIs, N8N and other relevant technologies.
• Integrate data and AI solutions with internal systems, databases, and business applications.
• Support the implementation, testing, deployment, troubleshooting, and continuous improvement of data, AI, and automation solutions.
• Translate business needs into practical data-driven and AI-enabled solutions, working closely with Customer Service process owners and stakeholders.
• Ensure appropriate data quality, governance, documentation, and compliance throughout the solution lifecycle.
• Share best practices and reusable solutions across Customer Service and regional teams.
• Support senior team members in complex AI, automation, and AI-agent initiatives, while promoting data and digital skills within the team.
Requirements
Function: Information Technology
Experience Level: Associate