Principal Solution Consultant, CBS, Korea
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Job Description
What You Get to Do in This Role:
Become the expert on ServiceNow CBS solutions (HR Service Delivery, Health & Safety, Workplace Service Delivery, Legal Service Delivery) for the Korea market. Help Korean enterprises modernize their employee-facing workflows and integrate ServiceNow with their existing ERP and legacy systems.
Core Responsibilities:
• Discover and qualify customers' business challenges around HR transformation, employee service delivery, and ERP integration
• Deliver product demonstrations that address customer requirements and showcase integration value
• Answer technical and functional questions from customers, partners, and internal teams
• Lead RFI/RFP responses and proof-of-concept engagements
• Build relationships with CHROs, HR Directors, Corporate Service Directors, and IT leaders
• Advise on Korea-specific compliance requirements (labor law, data protection, workplace safety)
• Collaborate with implementation partners and Sales to ensure customer success
• Mentor Korea-based Solution Consultants on CBS capabilities and best practices
• Provide product feedback to shape solutions for Korea market needs
Requirements
Department: Sales
Function: Consulting
Experience Level: Mid-Senior Level