Staff Site Reliability Engineer
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Job Description
Please Note:
Due to Government of Canada regulatory requirements, this position requires the successful completion of a Government of Canada Reliability Status screening as a condition of employment. The screening process requires 5 years of verifiable background history. This includes identity verification, education verification, a criminal record check, and a credit check. Candidates must be eligible to obtain and maintain Reliability Status, which generally requires Canadian citizenship or Canadian permanent resident status. Employment is contingent upon successful completion and maintenance of the required screening.
About the Team
The ServiceNow SRE team is a group of highly technical engineers responsible for maintaining and improving the reliability, scalability, and performance of ServiceNow's cloud infrastructure. You'll design and operate cloud-native platforms for software validation, release validation, and production readiness, and partner with globally distributed engineering teams.
The Role
As a Staff SRE, you'll set the technical direction for reliability and release quality across multiple teams. You'll build the platforms and automation that let engineers ship safely at scale, shape architecture decisions, and raise the bar for operational excellence through hands-on work and mentorship.
What you get to do in this role:
• Design, build, and operate cloud-native engineering platforms for software validation, release validation, and production readiness.
• Design and maintain production-like release and test environments.
• Build automated test pipelines, observability, and quality gates into CI/CD workflows.
• Reduce manual toil through automation and shift-left practices.
• Build reusable frameworks, self-service environments, test data management, and mock services.
• Design and enhance Kubernetes-based platforms for test infrastructure, release automation, and developer self-service.
• Implement automated checks for failure detection, deployment verification, policy enforcement, security, and resilience.
• Resolve complex platform, infrastructure, and networking challenges.
• Lead architecture reviews and design discussions, and drive projects independently across teams.
• Mentor engineers through code reviews, guidance, and knowledge sharing.
• Promote a culture of reliability, automation, and operational excellence.
Requirements
Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable