Senior Manager, Partner Technology Architecture

ServiceNow is seeking a Senior Manager, Partner Technology Architecture to lead a team of

Partner Technology Architects serving our Global and strategic partners. As a first-line people

leader, you will build and develop a high-performing team that drives holistic partner growth

through pre-sales technical excellence, solution strategy, business development, and AI-first

technology adoption. You will remain hands-on: coaching your team, staying close to critical

partner engagements, and owning the outcomes your team delivers. You will translate platform

capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that

partners can build, scale, and monetize. This role requires travel for partner, customer, and

organizational activities of up to 30%.

While this role leads strategic business development and co-innovation, pre-sales technical

excellence remains the primary operational foundation for the team, including technical

discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that

accelerates partner-led customer engagements.

What You’ll Do

As a Senior Manager, you will lead a team of Partner Technology Architects, set their priorities

against partner and Global Partners & Alliances goals, and remain accountable for the partner

outcomes your team delivers.

People Leadership & Team Development

• Lead, coach, and develop a team of Partner Technology Architects, setting clear goals

and growing each member according to business needs and individual professional

goals.

• Evaluate team members regularly through direct observation, peer feedback, and sales

feedback.

• Build and maintain a recruiting pipeline and hire to meet future business demands.

• Manage day-to-day team operations, including resource scheduling, activity reporting,

and expense review and approval.

• Assign resources to partner engagements, joint solution development, and demand

generation to ensure effective use of skills across the assigned region

Partner Strategy & Business Development

• Ensure your team serves as the primary strategic interface for assigned partners,

building trusted relationships with partner executives and practice leaders.

• Lead joint business planning to align partner investments, industry focus, and go-tomarket

priorities across all routes to market.

• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled

offerings.

• Develop forward-looking strategies with a clear investment and go-to-market plan

covering headcount, training, and tools.

• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and

solution differentiation.

• Drive cross-industry development and go-to-market strategies for innovative solutions

with partners.

• Connect solution strategy to measurable business outcomes, including efficiency,

growth, ROI, and time-to-value.

• Coordinate across Sales, Services, Support, Marketing, and internal specialist teams to

deliver a unified partner experience, not fragmented touchpoints.

Pre-Sales Excellence & Solution Strategy

• Ensure your team delivers technical discovery sessions, executive briefings, and

solution demonstrations that accelerate partner-led deal velocity, and participate directly

where needed.

• Drive solution strategy that aligns partner offerings to high-value industry workflows and

customer outcomes.

• Oversee partner-led proofs of concept and co-demonstrations that prove business value,

technical feasibility, and competitive differentiation.

• Provide technical escalation support for critical partner-led opportunities at key deal

milestones.

• Maintain workflow fluency across enterprise domains, including CRM, IT, Security, and

Business Services.

• Champion AI-first solution design, including intelligent workflows, automation, and agentbased

use cases.

• Promote responsible, enterprise-ready AI adoption aligned to governance and trust

standards.

Department: Sales
Function: Consulting
Experience Level: Not Applicable