IT Support & Systems Engineer
Prefer a full account with a password? Sign Up to Apply
Job Description
We are seeking a versatile and highly skilled IT Support & Systems Engineer to manage our multi-platform endpoint environment and support our growing team. In this role, you will be the go-to technical resource for our team, ensuring seamless daily operations while actively automating and scaling our device deployment infrastructure. The ideal candidate possesses deep expertise across macOS and Windows environments (with a solid working knowledge of Linux), has hands-on experience with identity provider integrations, and is highly proficient in modern MDM scripting and automation.
Endpoint Management & Automation
• Manage, configure, and secure fleet devices using MDM platforms (Kandji, Jamf Pro, or Ivanti).
• Write and maintain custom deployment scripts (Bash, Zsh, PowerShell) to automate out-of-box enrollment, application installation, and system configurations.
Identity & Access Management
• Manage and administer user lifecycles, permissions, and group policies using Active Directory and Google Workspace Enterprise.
• Maintain directory integrations, single sign-on (SSO) configurations, and security access controls.
Cross-Platform Support
• Provide Tier 2/3 engineering and daily troubleshooting support for macOS (60%), Windows (35%), and Linux (5%) environments. Daily Operations & Troubleshooting
• Resolve hardware, software, network, and peripheral issues for local and remote users. • Maintain detailed IT documentation, inventory assets, and contribute to internal knowledge bases.
Daily Operations & Troubleshooting
• Resolve hardware, software, network, and peripheral issues for local and remote users.
• Maintain detailed IT documentation, inventory assets, and contribute to internal knowledge bases.
Requirements
Department: 310 - Core Engineering
Function: Customer Service
Experience Level: Associate