Plant Quality Manager

The Plant Quality Manager, reporting hierarchically to the Site Director of Schio Plant and functionally to the Group Quality Function, will oversee all the activities within the Quality Function of the plant including such as Customer Quality, Project Quality, Supplier Quality Assurance and Manufacturing and Supply chain Quality.

Mission of the position:

The Plant Quality Manager aims to ensure that products manufactured fit for purpose and meet both external and internal requirements. This includes legal compliance, internal and customer expectations. He/She coordinates the activities required to meet these quality standards.

The Plant Quality Manager is concerned by monitoring and advising on the performance of the quality management system, producing data and reporting on performance, measuring against set standards.

In this positon he/she will need to liaise with other managers and staff throughout the organization to ensure that the quality management system is functioning properly.

Where appropriate, he/she will advise on changes and how to implement them and provide training, tools and techniques to enable others to achieve quality standards.

Job is done in co-ordination, agreement and consistency with relevant Somfy Group management and functions.

Main Responsibilities:

• Deployment of the group’s quality strategy in his/her scope: develop, maintain and improve internal quality processes and define the medium and long-term roadmap (3-5 years), ensuring compliance of processes with internal Somfy policies and standards;
• Develop excellence in one’s function by implementing the necessary action and continuous improvement plans;
• Customer satisfaction: ensure proper customer and intra-department satisfaction level;
• Ensure compliance with processes and contribute to risk analysis, developing quality management process that minimize risks;
• Define the budgetary framework for its activity and manage it: participate in budget, forecasts and revisions preparation; doing necessary adjustments as per company situation and Somfy Group requirement;
• Performance management: set up Quality KPI and maintain periodic reporting; organize clear, quick internal & external communication to any quality related issue; decide and drive immediate & preventive actions to quality issues, personally drives quality problems (QP);
• Represent the Quality Department within cross-functional projects and ensure its implementation and contribute its business expertise to the Group’s major projects;
• Guarantee the smooth running of its business and the Group’s other activities, in particular by engaging its teams in transversality and cooperation;
• People management: support employees in his team in their mission and their development, setting clear objectives and providing constructive feedbacks;
• Embodied and Promoted the culture of Customer Satisfaction and continuous improvement as well as the sharing of good practices.

Department: Customer Satisfaction and Quality
Function: Quality Assurance
Experience Level: Mid-Senior Level