End User Experience Engineer
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Job Description
The End-user Experience Engineer designs and implements solutions for complex endpoint and desktop technology challenges. You will resolve issues across physical and virtual environments, define the desktop strategy, and improve performance, security, and service reliability. You will maintain and improve endpoint technologies and processes to deliver a consistent, secure, and reliable end-user experience.
What You'll Do
• You will manage endpoint services using Microsoft Intune and Windows Autopilot, covering device provisioning, application deployment, software updates, patching, and compliance.
• You will administer Microsoft Cloud PKI, Windows Defender Application Control, AppLocker, and endpoint compliance policies to strengthen device security.
• You will automate endpoint operations using PowerShell, Python, Azure Automation, Logic Apps, or Azure Functions to reduce manual effort.
• You will monitor Microsoft 365 and endpoint service health, performance, adoption, and compliance, producing reports through Microsoft Graph and reporting tools.
• You will provide Level 2 and Level 3 engineering support, resolve complex desktop issues, perform root-cause analysis, and recommend improvements to endpoint architecture, security, and user experience.
Requirements
Department: Information Technology & Systems
Function: Information Technology
Experience Level: Not Applicable