Field Collections Officer
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Job Description
The Field Collection Collector is responsible for visiting clients to collect outstanding payments.
What you'll do
• Visit clients to collect overdue payments and negotiate payment plans.
• Maintain accurate records of all collection activities and client interactions.
• Assess clients' financial situations and provide appropriate solutions.
• Ensure compliance with all relevant laws and regulations during collection activities.
• Report regularly to the Collection Manager on progress and any issues encountered.
• Handle client inquiries and resolve disputes in a professional manner.
• Collaborate with the internal team to improve collection strategies and processes.
• This role will be reporting to the Collection Manager
Requirements
Department: Customer Service
Function: Other
Experience Level: Associate