Program Manager - Global Expansion

About Paytm
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.

Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Role Overview

Job Title: Manager - Program Management, International Expansion (Indonesia and Europe)

Experience Required: 6–9 years

Functional Area: Technology / Enabling Functions – Technical Program Management

Location: Noida

About the Role
As a Manager – Program Management for International Expansion, you will play a pivotal role in driving Paytm’s global footprint and international expansion initiatives. You will act as the single point of ownership for coordinating complex, multi-country rollouts, aligning internal technology, product, legal, compliance, and business teams with external partners and regulatory stakeholders.
In this high-visibility role, you will be responsible for orchestrating end-to-end product and tech program delivery across international markets (such as Indonesia and Europe/Luxembourg), ensuring roadmap execution, and issue resolution across cross-functional teams.

Key Responsibilities
International Program Governance: Lead end-to-end programme management for international launches (e.g., Luxembourg and European expansion), defining milestones, governance frameworks, and driving operational readiness across internal and external stakeholders.
Product & Tech Coordination: Oversee roadmap planning and development delivery for international markets (e.g., Indonesia), aligning engineering, product, and business goals to deliver robust market-specific solutions.
Cross-Functional Stakeholder Orchestration: Bring together internal engineering, product, legal, finance, risk, and compliance teams alongside external banking, regulatory, and corporate partners to streamline expansion workflows.
Day-to-Day Issue Resolution: Act as the primary escalation point to troubleshoot operational bottlenecks, technical dependencies, and cross-team friction points, ensuring rapid, smooth execution.
Progress Tracking & Risk Management: Establish transparent program tracking frameworks, proactively identify cross-border operational or technical risks, and present actionable mitigation plans to senior leadership.

Qualifications & Skills

Required Qualifications
Experience: 6 to 9 years of strong experience in Program Management, Technical Program Management (TPM), or Product Operations within Fintech, Digital Payments, E-commerce, or fast-growing Global Tech platforms.
Program Management Expertise: Proven track record of managing multi-stakeholder, international programs from inception to commercial go-live.
Cross-Functional & External Coordination: Demonstrated ability to align internal technology/product units with external partners, banking, vendor, or regulatory partners across different geographies.
Technical & Product Acumen: Strong understanding of software development lifecycles (SDLC), product roadmapping, API integrations, and digital payment ecosystems.
Education: Bachelor’s or Master’s degree in Engineering, Technology, Business Administration, or a related field.

Preferred Qualifications
Hands-on experience with cross-border payments, market launches, or international entity/corporate setup in regions across SEA or Europe.
PMP, PRINCE2, or Agile Scrum Master certification (a plus, not required).
Familiarity with international regulatory, data privacy, and compliance landscapes in digital financial services.

AI Expectations
At Paytm, we cultivate an AI-first culture to accelerate execution speed and operational efficiency. In this role, you are expected to:
Utilize AI-driven productivity tools for automated documentation, meeting summaries, and multi-market status aggregation.
Implement AI tools for risk analysis, timeline forecasting, and dependency tracking across complex multi-team roadmaps.
Continuously experiment with AI capabilities to optimize workflow automation, communication channels, and program reporting.

Ideal Candidate Profile
End-to-End Ownership: Displays deep accountability for driving international projects across the finish line despite regional complexities.
Bias for Action & Speed: Operates with high urgency to remove execution blockers and coordinate cross-functional alignment rapidly.
Adaptability & Ambiguity: Thrives in dynamic, high-growth environments with evolving priorities and distributed cross-cultural teams.
Collaborative Communication: Excellent articulation and stakeholder management skills to negotiate timelines, align goals, and foster strong partnerships.
Career Stability: Demonstrates consistent career progression, sustained program delivery, and meaningful tenure in previous organizations.

Department: Telco
Team: Product Operations / Product Management