Senior Analyst, Business Operations

Get to know the Role:

We are seeking a dynamic and results-driven Operations Specialist with a keen focus on data, analytics and process improvement. In this role, you will be part of the team responsible for attracting, recruiting, and onboarding new drivers in the Grab/ MoveIt platform. This position requires someone who is excellent at designing and executing projects, keen on finding the right processes, tools and technologies to make the work measurable and efficient to further improve the acquisition and onboarding experience.

The individual must have the ability to program through multiple languages, think strategically, problem solve effectively, as well as the grit and attention to detail to deep dive into certain topics as required. The right candidate should be innovative and can effectively implement various solutions that help cater to the business need for optimization. You will have the opportunity to standardize workflows, scale operations and become part of actively growing the rider-base and business of MoveIt.

You will collaborate closely with onground ops team, driver marketing teams, marketplace teams for cross-functional projects.

The day-to-day activities include:

• Project Management and Documentation• Support in assessing the feasibility and requirements of projects
• Jointly develop project plans related to design, execution and control stages of the project
• Executes in/external projects (including adhoc activities) through a structured and collaborative approach; according to agreed requirements while ensuring flexibility to adapt to in/external factors.
• Escalate and resolve roadblocks when needed to deliver outcomes in a timely manner
• Maintain thorough documentation of processes, procedures, and changes. Ensure all documentation is up-to-date and accessible.
• Develop training materials and conduct workshops to educate employees on new processes and best practices. Provide ongoing support and guidance as needed.

• Cross-functional and cross-vertical collaboration: • Work closely with department heads, team members, and stakeholders to gather requirements, understand challenges, and gain support for process improvements.
• Support designing solutions to complex business problems and gather requirements from relevant partners (direct and indirect stakeholders).
• Foster and strengthen a culture of cross-functional and cross-vertical collaboration on project planning, execution and feedback loops.
• Understand the needs of the business and the design of the software applications being utilized within the company

• Automation of Manual Processes: • Design and develop software solutions in support of automation software, and serve as a technical resource for the automation team
• Design, develop, test, and deploy software engineering solutions
• Determine and Utilize the right software application to optimize manual work
• Manage automation software development projects, develop and maintain automation software standards, and gather business requirements, perform feasibility studies, and prototype solutions.
• Assist with the creation of automation prototypes.

• Data Analytics: • Utilize data analysis techniques to identify trends, root causes of issues, and measure the impact of process changes.
• Create dashboards to be able to measure acquisition funnel and onboarding initiatives
• Analyze data to come up with data-driven solutions and improvements in ops processes
• Support in performing analyses to enable data-driven decision making

• Process Improvement:• Evaluate existing processes, identify areas for improvement, and analyze performance metrics to understand current inefficiencies and opportunities.
• Apply data insights to develop and propose strategies to enhance processes, increase productivity, and improve quality of acquisition efforts and onboarding processes. Implement process changes and track their effectiveness.
• Lead and manage process improvement projects from inception to completion, ensuring projects are delivered on time, within scope, and within budget.
• Integrate measurement mechanisms to processes for easier data management and monitoring
• Foster a culture of continuous improvement by staying informed about industry trends, best practices, and new technologies. Promote innovative thinking and problem-solving.

Function: Analyst
Experience Level: Associate