Fieldglass Training and Process Consultant 3-Month Contract

QWA is responsible for all implementation activities related to acquisition and engagement of contingent labor, including both staff augmentation and procurement solutions service offerings. Implementation plans, designs, tests and deploys these solutions ensuring that best practices are implemented, and Programs are operationally efficient.  The QWA Implementation Team works closely with internal and external stakeholders, project teams and subject matter experts (SME’s) providing leadership and holistic solutions for cross-functional business groups.

Additionally, QWA performs advisory functions for clients as well, this role will be required to leverage similar knowledge in expertise to map out business processes and compare to best practices to find efficiencies and new solutions for clients.

Responsibilities:

• Reviewing and understanding complex processes and documentation across multiple systems, to understand client contingent labor programmes
• Partnering with functional and technical subject matter experts (internal and external) to design and update training presentations for multiple personas
• Develop and update training collateral and reference material, based on client documentation and project discussions
• Facilitating training sessions based on client processes and documentation to client sponsors, detailing complex systems processes
May also include :

• Involvement in complex enterprise analysis sessions to design future state business processes based on customer needs
• Partnering with functional and technical subject matter experts (internal and external) to develop alternative technical or business solutions
• Assisting with creation of process documentation relevant to the future state program and change management activities
• Assisting with testing activity, as required

Department: NORTH AMERICA
Function: Human Resources
Experience Level: Mid-Senior Level