Customer Service Executive (English OR Bilingual - English & Chinese)
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Job Description
1. Handle order processing in accounts:
• Manage customers' inquiries in terms of order processing, order follow up, pricing integrity, on-time deliveries, orders fulfillment.
• Provide responsive order management support including order entry, or expediting and shipment information to customers
• Size of customer: simple/less complexity, ie. RBO sole nomination, factories with one lcoation, local factories)
2. Handle customer complaint:
• Resolve customer complaints professionally and tactfully.
• Negotiate customer product/billing complaints by authorizing returns, requesting returned product testing by internal quality or other staff, submit for approval replacement orders if needed, following up with accountant, sales…related to invoices, payment issues
3. Coordinate with other department:
• Partner with Inside Sales to assist in achieving sales goals.
• Proactively communicate supply chain issues and provide alternatives.
• Coordinate with Logistics and Operations on capacity planning and scheduling.
• Back-up team-members when workload makes this necessary
4. Following-up:
• Coordinate & follow up return, defected labels in handling process properly
Requirements
Department: Customer Service & Support
Function: Customer Service
Experience Level: Associate