Account Manager, Mid-Market

At Freshworks, we believe great customer relationships are just the beginning. We're looking for a driven, commercially minded Mid-Market Account Manager who knows how to turn strong partnerships into meaningful business growth. 

In this role, you'll own and grow a portfolio of existing customers, uncover new opportunities, and help businesses get even more value from Freshworks. You'll be part trusted advisor, part strategic problem-solver, and part dealmaker — building relationships that last while delivering results that matter. 

If you love connecting with customers, spotting opportunities others might miss, and closing deals that make an impact, we'd love to meet you. 

What You'll Do

• Own your business. Take ownership of a portfolio of mid-market customers, driving revenue through renewals, upsells, and cross-sells while consistently working toward ambitious sales targets.
• Find the next big opportunity. Go beyond the initial sale to uncover new use cases, expand into additional teams, and identify opportunities to grow customer relationships. 
• Build relationships that open doors. Connect with decision-makers and executives, understand their business priorities, and become a trusted partner they turn to for solutions. 
• Drive deals from start to finish. Lead discovery, navigate complex sales conversations, build compelling business cases, negotiate, and close opportunities.
• Turn customer challenges into business wins. Show customers how Freshworks can solve real problems, improve efficiency, and deliver measurable value. 
• Stay ahead of the game. Build and maintain a healthy expansion pipeline, forecast accurately, and take a proactive approach to hitting your numbers.
• Win together. Partner with Customer Success, Marketing, Product, and other teams to create a seamless customer experience and unlock new growth opportunities. 
• Travel as needed to strengthen customer relationships and create meaningful in-person connects.

Function: Sales
Experience Level: Associate