NPI Director- Operations Readiness

Role 

The NPI Director - Operations Readiness is accountable for Operations readiness across each workflow as well as for cross-functional, strategic product & offer launches and accelerating GTM success. The role will be instrumental in ensuring operational readiness across key enterprise processes, in particular working closely with Product Management, Monetization, Legal, Compliance, Revenue, Sales Operations, Deal Desk and other operations teams, to ensure transactability for innovation launching into market.  In addition, this role will drive continuous improvement in operational readiness, and a scaled operating model to deliver quality outcomes that accelerate sales and customer outcomes. The ideal candidate has a proven track record of working with GTM business processes, tools, and operations, leading cross-functional teams, and transforming processes to that operational scale to support speed of product innovation.  In addition, candidates with roles supporting selling organizations through systems and processes will be highly favorable. The successful candidate is a results-driven leader across both direct and matrixed teams, who brings a strategic approach and thought leadership to achieve desired business outcomes.  In addition, the selected candidate has demonstrated process excellence, operational rigor and continuous delivery of improvements with measurable impact. 

What you get to do in this role

• Lead NPI & GTM readiness for operations, refining & optimizing processes for strategic products, including new business models 
• Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch 
• Ensuring comprehensive planning across sales & ops processes (goal to commission, lead to cash, account planning, deal lifecycle) and tools (CPQ, CLM, Dashboards) across all sales roles 
• Define & manage KPI’s (leading, lagging indicators) for operations success 
• Accountable for identifying and driving action plans cross-functionally to improve processes and KPI’s 
• Mobilize and lead a variety of initiatives, including digitization and automation projects 
• Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives 
• Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality 
• Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions 
• Deliver progress updates to stakeholders and leadership 
• Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives

Department: Sales
Experience Level: Director