Principal Machine Learning Engineer

In this role you will play a key role in defining and building the cloud-native infrastructure that powers ServiceNow's next generation of Agentic AI and conversational experiences. As a Principal Engineer, you will drive architecture and technical strategy across multiple engineering organizations while remaining deeply hands-on in solving complex platform and scalability challenges.

• Lead the technical direction, architecture, and evolution of cloud-native platform services supporting Agentic AI initiatives.
• Drive the design and implementation of scalable Kubernetes-based infrastructure that supports AI/ML and conversational workloads at enterprise scale.
• Partner with engineering, infrastructure, product, and platform teams to modernize critical services and accelerate the transition to next-generation architectures.
• Design and build highly available, secure, observable, and resilient distributed systems supporting mission-critical customer workloads.
• Establish architectural standards, engineering best practices, and platform patterns that can be leveraged across multiple product teams.
• Drive automation across infrastructure provisioning, deployment pipelines, service operations, monitoring, and incident response.
• Evaluate and adopt emerging technologies in cloud-native infrastructure, Kubernetes, AI platforms, and distributed systems.
• Mentoring senior engineers and providing technical leadership through influence across organizational boundaries.
• Lead architecture reviews and provide guidance on scalability, reliability, performance, security, and operational excellence.
• Partner closely with teams developing AI-powered experiences to ensure underlying infrastructure can support future growth and innovation.
• Work with stakeholders across the organization to balance long-term platform investments with near-term product delivery goals.
• Own technical initiatives from concept through production deployment while helping shape the future direction of ServiceNow's Agentic AI platform.

Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable