Back Office Customer Care Associate

Consultants in this role get to: Be the point of contact:

Proactively process, expedite and follow-up on orders in an accurate, timely and professional manner.

Manage, coordinate and integrate all Customer Care activities to ensure customer satisfaction;

Maintain and tenaciously defend existing accounts from competition and seek ways to grow each account’s business;

Recommend to management ideas that would lead to improvement in the Customer Care process

Handle incoming calls and make outgoing calls as it relates to customers’ orders or inquires

Escalate to the relevant managers immediately whenever there is a need

Ensure customer account is reviewed and the appropriate actions are taken when placing an order due to the notation on customer’s account

Process customer’s email request within the required SLA and ensure that emails are maintained at a professional level at all time.

Function: Customer Service
Experience Level: Not Applicable