Customer and Logistics Operations Expert

• Coordinate daily logistics operations and monitor service performance to ensure fulfillment of operational targets and customer requirements.
• Monitor and improve customer lead times and support initiatives aimed at enhancing service levels and responsiveness.
• Prepare, coordinate, and facilitate recurring operational performance reviews with internal and external stakeholders.
• Oversee packaging and dispatch processes and ensure compliance with defined operational standards and process requirements.
• Manage customer claims and complaints related to logistics performance, service quality, delivery execution, and lead times.
• Investigate service issues, coordinate corrective actions, and monitor implementation until sustainable resolution is achieved.
• Coordinate recurring performance reviews and operational alignment meetings with logistics service providers.
• Monitor warehouse utilization and capacity levels and coordinate actions to prevent operational bottlenecks and overflow situations.
• Track inventory exceptions, partial stock situations, and related operational risks while coordinating recovery actions.
• Coordinate customer pickup appointments and collection activities to ensure smooth execution and effective communication among all involved parties.
• Act as a central point of contact for logistics-related customer inquiries and operational escalations.
• Analyze operational performance trends and propose improvements to enhance efficiency, service quality, and customer satisfaction.
• Support continuous improvement initiatives aimed at optimizing logistics processes, warehouse operations, and customer service performance.
• Maintain effective communication with internal stakeholders, customers, and logistics partners to ensure alignment and transparency on operational topics.

Function: Customer Service
Experience Level: Associate