Operational Excellence Manager
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Job Description
You will lead complex cross-functional improvement initiatives and provide hands-on operational excellence consultancy to business teams. You will use Lean Six Sigma Black Belt expertise, data analysis and stakeholder collaboration to improve efficiency, customer outcomes and process performance. You will build a pipeline of opportunities, deliver measurable and sustainable benefits, and develop continuous improvement capability through coaching, mentoring, facilitation and knowledge transfer. You will report to the Director, Transformation and Operational Excellence.
What You'll Be Doing
• Partner with business teams to identify, assess and prioritise improvement opportunities aligned to customer, operational, financial and control objectives, building a credible pipeline of Lean Six Sigma and operational excellence initiatives ranging from rapid improvement activities to complex Black Belt projects.
• Lead complex improvement projects through the full DMAIC lifecycle (Define, Measure, Analyse, Improve, Control), developing business cases, implementation plans, and managing milestones, risks, issues and dependencies to ensure successful delivery.
• Analyse process, customer and performance data to identify root causes, quantify opportunities and support fact-based decision-making, while facilitating workshops using tools such as process mapping, value stream analysis, root cause analysis, hypothesis testing, capability analysis and solution design.
• Matrix-lead cross-functional teams and influence stakeholders from operational management to Director level, ensuring improvements consider customer impact, operational risk, controls, compliance, data privacy and audit readiness.
• Identify, shape and implement process, automation, workflow, process mining, low-code and AI-enabled improvement opportunities, while defining measures, controls and handover arrangements to ensure sustainable outcomes.
• Build continuous improvement capability by coaching Yellow Belts, Green Belts and project teams, delivering Lean Six Sigma training and workshops, and contributing to the enhancement of operational excellence methodologies, templates, training materials and communities of practice.
Requirements
Department: Finance
Function: Project Management
Experience Level: Mid-Senior Level